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User Experience Analyst

Job Summary

Dynamic Pro, Inc. (DPI) is seeking to add a User Experience Analyst to our team! The ideal candidate will have strong experience in management, data analysis, and information technology. The individual will be part of the User Experience Support team and will develop, design, and deliver curriculum, including daily user surveys, and identify issues in support of the government client. The individual will also act as subject matter expert for after-project support focusing on continuous service improvement and enhancement of the user experience.

Responsibilities and Duties

  • Conduct Technical Analysis based on User Experience Surveys to develop detailed roadmaps to promote desired Business Outcomes through Enterprise applications
  • Prepare and conduct surveys and meetings with users to gauge satisfaction and areas for improvement
  • Meet with Account Executives to formalize processes and procedures
  • Notify users and other stakeholders of the plans and progress in introducing new or upgraded applications
  • Provide end-to-end performance monitoring and system management using Riverbed SteelCentral suite
  • Provide end user and stakeholder engagement aligned with ITIL ITSM
  • Coordinate with IT Staff to implement and continually improve computer technology initiatives 
  • Oversee development and tracking of issues with end users.
  • Ensure quality is met and delivered by means of standards of achievement.
  • Provide quality control functions to all aspects of end user engagement. 
  • Manage End User engagement using a SharePoint Portal scheduling and execution format.

Qualifications and Skills

  • Minimum of 5 years’ experience in the design, implementation, and analysis of surveys to gather user experience data
  • Current Secret Clearance; SCI Eligible
  • DHS EOD Eligible (Active EOD preferred)
  • Proofreading and editing skills
  • Written and verbal communication and interpersonal skills
  • Problem solving and decision-making skills
  • Ability to work independently
  • Bachelor’s Degree from an accredited college or university

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